Skip to content

Terms & Conditions


Welcome to THE BESPOKE TABLE COMPANY.

These terms and conditions outline the rules and regulations for the use of the Bespoke company Website, located at Unit 2 Binns Street Stalybridge, SK151FF UK.

By accessing this website we assume you accept these terms and conditions. Do not continue to use our service if you do not agree to take all of the terms and conditions stated on this page.

 1. General

The purpose of these general conditions of sale is to govern the contractual relationship between THE BESPOKE TABLE COMPANY, whose head office is located in the UK, and the Customer defined below as the user of the site and accepting these general conditions of sale.

All other conditions are binding on bespokecompany.com only after written confirmation from it. The information on this site is given for information only and may be modified by https://www.bespoketablecompany.com without notice. The mere fact of placing an order on https://www.bespoketablecompany.com implies unreserved acceptance of these general conditions of sale.

2 – Orders

All items sold by https://www.bespoketablecompany.com are new, the technical description of the products corresponds to that of the manufacturer.

The Customer places his order according to the process in force on the site and confirms the detailed summary thereof.

The Customer is required to provide all the information necessary for delivery: address, access code, floor, etc. (and, for example, in the case of articles with special delivery conditions, the telephone number to which he can be reached during the day for an appointment).

During the first order and/or when registering, the Customer must enter his name, first name, e-mail address (username) as well as password. The password is strictly personal.

During each visit, when he accesses personal data or when he places an order, the Customer will have been identified in advance by his username and password, it is specified that this is not used to make payment.

The information recorded by the https://www.bespoketablecompany.com system is considered as proof of the transactions concluded between the company and its customers.

THE BESPOKE TABLE COMPANY reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment for a previous order.

We acknowledge receipt of the order to the customer by displaying the order number and sending an email with this item.

The customer’s order will not be considered accepted until we validate it.

Some orders may be the subject of additional requests to the Customer. In this case, the Customer is notified by email of the supporting documents to be sent to obtain the final validation of his order.

We reserve the right to cancel the order in the event of non-receipt of these supporting documents or receipt of documents deemed non-compliant. The customer will be kept informed by us.

3 – Products

The weights, dimensions, drawings, and information given in the catalogs, documents, descriptive notices, and illustrations distributed by our Company have the character of approximate indications and are understood without commitment on the part of our Company which reserves the right to modify or to remove without notice such or such model without the buyer being able to claim damages. It is up to the buyer to check before any order that the items he wants to buy have not been modified or still exist. The photographs do not enter the contractual field. THE BESPOKE TABLE COMPANY site cannot be held liable if errors occur.

The photographs presented on https://www.bespoketablecompany.com are presented for information only. The final artwork may be slightly different from the online photo as the artistic creation may cause some slight modifications in the realization of the original model.

3 – Period of validity of sales offers

The products are offered for sale while stocks last. For products that are out of stock, our offers are valid subject to availability from our suppliers. In the event of an order for an unavailable product, the customer will be informed via his customer account available on the site and/or by email as soon as possible.

4 – Product prices

The prices appearing on https://www.bespoketablecompany.com are expressed in Pounds (£) and are understood to include all taxes and excluding shipping costs. They can be modified at any time and without notice. To this price, it is advisable to add the transport costs calculated according to the weight and the type of ordered article. The shipping costs are specified when ordering online after selecting your country of destination at the end of the selection of the various products ordered by the customer and are recalled in the order summary which precedes the validation.

5 – Delivery Method

All deliveries are subject to the express acceptance of these conditions of sale.

Delivery is made to the address specified by the customer when placing his order. It will be done by post or by a carrier. It can only take place once the order has been validated by the customer and payment has been made in full. The bank payment centers possibly concerned will therefore have given their prior payment agreement. In case of refusal of the said centers, the order will be automatically canceled.

In addition, THE BESPOKE TABLE COMPANY reserves the right to refuse any order from a customer with whom there is an ongoing dispute.

6 – Withdrawal of products in the event of the customer’s absence

If the recipient is absent during delivery, the carrier will leave a calling card at the delivery address indicated by the customer.

The products will be presented at the same address or can be collected according to the terms indicated by the carrier. When picking up, be sure to check the packaging and, if necessary, the contents of the package.

In the event of non-withdrawal within the time limits set by the carrier, the products will be returned to THE BESPOKE TABLE COMPANY which reserves the right to reimburse the price of the products, the shipping costs remaining the responsibility of the customer.

No cancellation or return will be accepted for goods delivered as our products is hand-made.

It is technically impossible to guarantee absolute color conformity from one item to another. Any customer wishing to have an additional order must admit this fact.

By signing the delivery slip, the customer accepts the products delivered as it is. Therefore,  no claim relating to damage suffered during transport will be accepted. It is the customer’s responsibility to carry out all checks and in the event of damage to make a precise comment in writing on the receipt slip in the presence of the deliveryman and to refuse the package if the damage is observed.

7 – Guarantee and after-sales service

All products sold on https://www.bespoketablecompany.com are guaranteed against manufacturing and material defects because the products are designed by professionals(handmade products) using flawless materials. Nevertheless, in the event of a deficiency in products, there won’t be a refund. However, THE BESPOKE TABLE COMPANY is more than happy to offer any kind of assistance.

8 – Right of withdrawal

Please note: any product on sale or in a promotion will not be taken back or exchanged.

No returns will be accepted for goods ordered from our store.

However, in the event of any return, the returned product must be in its original condition and packaging. It must not have been used, nor have suffered any damage, however minimal, and be in a state of perfect cleanliness. Incomplete, worn, damaged, or soiled products are not taken back.

Before any return of goods, the customer must inform THE BESPOKE TABLE COMPANY via the withdrawal form.

9 – Data confidentiality

The personal data provided by the customer are not disseminated to third parties, except for companies for the security and insurance of payments. Following Law, the customer has the right to access and rectify at any time. To exercise this right, simply contact the customer care of THE BESPOKE TABLE COMPANY.

10 – Attribution of Jurisdiction

The contractual information is presented in English and the products offered for sale comply with the UK regulations. If necessary, it is up to the foreign customer to check with the local authorities the possibilities of use of the product which he intends to order. THE BESPOKE TABLE COMPANY cannot be held liable in the event of non-compliance with the regulations of a foreign country.

Cookies

We employ the use of cookies. By accessing THE BESPOKE TABLE COMPANY, you agreed to use cookies in agreement with the company’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Quality Guarantee

We are so confident in our workmanship and quality that we offer a 10 years’ guarantee

Outstanding Customer Service

We are happy to answer any questions or quieries. Simply call us on 0333 335 5282

Easy Online Ordering

Our simple online ordering process makes it easy to order your perfect bespoke table